All Sales Are Final
Because our products are handmade and many are made to order, Rhonda’s Creations does to accept returns or exchanges for change in mind, incorrect size selection, ordering the wrong item, or personal preference.
Please carefully review the product description, measurements, photos, and available options before placing your order.
If you have questions about a product before purchasing, please contact us and we will be happy to help.
Damaged or Defective Items
We want you to be happy with your purchase. If your item arrives damaged or has a manufacturing defect, please contact us within 3 days of delivery.
Please include:
Your Order Number
Photos of the damaged or defective item
Photos of the packing, if the package was damaged during shipping.
We will review the situation and, when appropriate, may offer a replacement or refund.
Damage caused by improper use, installation, storage, weather exposure beyond the product’s intended use, or normal wear and tear is not considered a defect.
Damage, Wear & Weather
Our outdoor products are designed to withstand normal outdoor use when properly cared for. However, exposure to weather and the elements will naturally cause some aging overtime.
Normal wear and tear, fading, weathering, or damage resulting from improper use, installation, storage, or care is not considered a defect.
Please follow any care or installation instructions provided with your purchase.
Handmade Products
Our products are individually handmade so slight variation in color, texture, paint, grain, and other details may occur. These natural variations are part of the character of a handmade product and are not considered defects.
Colors may also appear slightly different depending on your screen or device.
Custom & Personalized Orders
Custom and personalized items are non-returnable and non-refundable, except where the item arrives damaged or there is an error on our part. Please double check all spelling before sending payment as we are not responsible for spelling errors.
Shipping
Customers are responsible for providing a correct and complete shipping address. Rhonda’s Creations is not responsible for packages delivered to an incorrect address provided by the customer.
If a package is lost or damaged during shipping, please contact us as soon as possible so we can assist with the appropriate next steps.
By placing an order with Rhonda’s Creations, you acknowledge and agree with this Return and Refund Policy.